Refund policy
Thank you for shopping at Outdoor GCI. We are committed to providing you with high-quality outdoor camping gear to ensure your camping experience is comfortable and enjoyable.
Returns We accept return requests within 30 days of the date you received your item. To be eligible for a return, your item must be in its original packaging, unused, undamaged, and in the same condition as you received it.
How to Return
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Please contact our customer service team at dominikugx@gmail.com with your order number and the reason for the return.
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Once your return request is approved, we will provide you with return instructions and the shipping address via email.
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Please note that return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in shipping.
Refunds Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days.
Damaged or Incorrect Items If your item arrived damaged or you received the incorrect item, please contact us within 48 hours of receipt. We will arrange a free replacement or a full refund for you.